List Linkable Tickets

get

https://api.scalepad.com/lifecycle-manager/v1/tickets

List tickets from the client's primary PSA integration that are eligible to link to Lifecycle Manager records.

Recent Requests

Time	Status	User Agent
Retrieving recent requests…

Loading…

Query Params

client_id

string

The unique identifier of the client whose tickets should be returned.

page_size

int32

The maximum number of tickets to return.

cursor

string

The opaque cursor returned by the previous page.

filter[external_id]

string

^(eq|in):.+$

Restrict results to the given PSA ticket numbers, matched exactly. Use this to look up a known
ticket instead of paging the client's whole ticket list.

filter[board_name]

string

^(eq|in):.+$

Restrict results to the given PSA boards or queues, matched exactly by name.

filter[status]

string

^(eq|in):.+$

Restrict results to the given ScalePad-standardized ticket statuses, matched exactly. These are
ScalePad's normalized statuses, not the connected PSA's own status labels — for example NEW,
IN_PROGRESS, or CLOSED. The set is owned by Core and can grow, so values are passed through rather
than checked against a list here; a status Core does not recognize simply matches no tickets.

Responses

Language

Credentials

Header

Loading…

Response

Click Try It! to start a request and see the response here! Or choose an example:

application/json

200OK

400Bad Request

402Payment Required

403Forbidden

404Not Found