Guides

Regional endpoints and compliance

Regional endpoint strategy

The ScalePad API is served from multiple regional edges. Each ScalePad tenant is provisioned into a single region, and that tenant's data lives only in that region. To reach a tenant, you must call the regional hostname that matches where the tenant was provisioned.

BackupRadar uses the unified gateway (/backup-radar/)

Integrators reach BackupRadar through the same regional ScalePad gateway as other products, using the /backup-radar/ path prefix (for example https://api.scalepad.com/backup-radar/..., https://eu.api.scalepad.com/backup-radar/...).

The default endpoint resolves to US

api.scalepad.com is the US endpoint.

Every example in our reference docs uses api.scalepad.com for brevity, but that hostname routes only to US infrastructure. API keys authenticate the same way against any region, but each tenant's data lives only in its provisioned region — so calling api.scalepad.com for an EU, CA, or AU tenant will not return that tenant's data.

Customers with EU, Canadian, or Australian data residency requirements must call their regional hostname.

Product availability by region

ControlMap is deployed to every region. BackupRadar is available in US and EU only, via /backup-radar/ on the regional gateway hostnames below; it is not deployed in CA or AU. Core, Lifecycle Manager, and Quoter remain US-only on the default hostname.

Example requests per region

The same ControlMap endpoint, called against each regional edge:

US

GET https://api.scalepad.com/controlmap/v1/clients/health HTTP/1.1
accept: application/json
x-api-key: <API_KEY>

EU

GET https://eu.api.scalepad.com/controlmap/v1/clients/health HTTP/1.1
accept: application/json
x-api-key: <API_KEY>

CA

GET https://ca.api.scalepad.com/controlmap/v1/clients/health HTTP/1.1
accept: application/json
x-api-key: <API_KEY>

AU

GET https://au.api.scalepad.com/controlmap/v1/clients/health HTTP/1.1
accept: application/json
x-api-key: <API_KEY>

US-only product (Core API)

Products that are not deployed regionally answer only on the US edge:

GET https://api.scalepad.com/core/v1/clients HTTP/1.1
accept: application/json
x-api-key: <API_KEY>

BackupRadar (US and EU)

Use the regional gateway with the /backup-radar/ prefix. Replace the path after the prefix with the operation from your BackupRadar API contract.

GET https://api.scalepad.com/backup-radar/v1/backups HTTP/1.1
accept: application/json
x-api-key: <API_KEY>
GET https://eu.api.scalepad.com/backup-radar/v1/backups HTTP/1.1
accept: application/json
x-api-key: <API_KEY>

Compliance considerations

The following is operational guidance about which endpoint to call to keep tenant data within the appropriate jurisdiction. It is not legal advice — consult your own compliance team for obligations specific to your business.

Choosing the right region

To find the region a tenant is provisioned in, check with your ScalePad account administrator or contact ScalePad support. A self-service region-discovery endpoint is planned and will be documented here once it ships.

Updated 2 months ago

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