Core API – Enum Values Now Explicitly Documented

Summary

The Core API documentation now explicitly lists supported enum values across multiple endpoints and resources. This improves discoverability, reduces guesswork, and helps API consumers validate inputs and handle responses correctly.

Changes

Core

GET /core/v1/integrations/vendors
- Strings → Explicit enums
- Type: fix
- Notes: The following fields now list supported values in the schema:
  - category:
    - PSA
    - RMM
    - SaaS
    - Network
    - Documentation
    - Backup
    - Customer Satisfaction
    - Cybersecurity
    - PSA & RMM
  - data_types_supported[]:
    - CLIENT
    - CONTRACT
    - CONTACT
    - HARDWARE_ASSET
    - MEMBER
    - OPPORTUNITY
    - SAAS_ASSET
    - SAAS_USER
    - TICKET
GET /core/v1/integrations/configurations
- Array of strings → Enum values
- Type: fix
- Notes: The following field now lists supported values:
  - primary[]:
    - CLIENT
    - CONTRACT
    - CONTACT
    - HARDWARE_ASSET
    - MEMBER
    - OPPORTUNITY
    - SAAS_ASSET
    - SAAS_USER
    - TICKET
GET /core/v1/service/contracts
- Strings → Explicit enums
- Type: fix
- Notes: Contract models now expose supported values for:
  - status:
    - SUSPENDED
    - EXPIRED
    - ACTIVE
    - DRAFT
    - SENT
    - SIGNED
    - NOT_EXECUTED
    - CANCELLED
  - type:
    - MANAGED_SERVICES
    - BLOCK
    - 3RD_PARTY
    - UNASSIGNED
  - contract_pricings[].status:
    - ACTIVE
    - INACTIVE
    - CANCELLED
    - EXPIRED
  - contract_pricings[].pricing_type:
    - UNKNOWN
    - UNIT
    - ALLOCATION
  - contract_pricings[].unit_type:
    - TICKET
    - HOURS
    - PRODUCT
    - RECURRING
  - contract_pricings[].recurrent_charge_frequency:
    - NOT_CHARGED
    - ONE_TIME
    - ANNUAL
    - SEMI_ANNUAL
    - QUARTERLY
    - BI_MONTHLY
    - MONTHLY
    - BI_WEEKLY
  - contract_term.billing_period:
    - NOT_BILLED
    - ONE_TIME
    - ANNUAL
    - SEMI_ANNUAL
    - QUARTERLY
    - BI_MONTHLY
    - MONTHLY
    - BI_WEEKLY
    - WEEKLY
GET /core/v1/service/tickets
- Strings → Explicit enums
- Type: fix
- Notes: Ticket models now expose supported values for:
  - category:
    - INCIDENT
    - NETWORK_INCIDENT
    - FIREWALL_INCIDENT
    - ROUTER_INCIDENT
    - WIFI_INCIDENT
    - CONNECTIVITY_INCIDENT
    - SERVER_INCIDENT
    - HARDWARE_INCIDENT
    - WORKSTATION_INCIDENT
    - SHARED_PERIPHERAL_INCIDENT
    - MOBILE_DEVICE_INCIDENT
    - STORAGE_INCIDENT
    - SOFTWARE_INCIDENT
    - CLIENT_SOFTWARE_INCIDENT
    - SERVER_SOFTWARE_INCIDENT
    - COMMUNICATION_SYSTEM_INCIDENT
    - PHONE_SYSTEM_INCIDENT
    - MESSAGING_SYSTEM_INCIDENT
    - VIDEO_CONFERENCING_INCIDENT
    - SERVICE_REQUEST
    - NETWORK_SERVICE_REQUEST
    - FIREWALL_SERVICE_REQUEST
    - ROUTER_SERVICE_REQUEST
    - WIFI_SERVICE_REQUEST
    - CONNECTIVITY_SERVICE_REQUEST
    - SERVER_SERVICE_REQUEST
    - HARDWARE_SERVICE_REQUEST
    - WORKSTATION_SERVICE_REQUEST
    - SHARED_PERIPHERAL_SERVICE_REQUEST
    - MOBILE_DEVICE_SERVICE_REQUEST
    - STORAGE_SERVICE_REQUEST
    - SOFTWARE_SERVICE_REQUEST
    - CLIENT_SOFTWARE_SERVICE_REQUEST
    - SERVER_SOFTWARE_SERVICE_REQUEST
    - COMMUNICATION_SYSTEM_SERVICE_REQUEST
    - PHONE_SYSTEM_SERVICE_REQUEST
    - MESSAGING_SYSTEM_SERVICE_REQUEST
    - VIDEO_CONFERENCING_SERVICE_REQUEST
    - SECURITY
    - SECURITY_AUDIT
    - SECURITY_INCIDENT
    - SECURITY_SERVICE_REQUEST
    - SECURITY_TRAINING
    - OTHER
    - TRAINING
    - MEETING
    - CONSULTING
    - PROJECT
    - MAINTENANCE
    - DOCUMENTATION
    - OTHER_SERVICE_REQUEST
    - MANAGEMENT
    - ALERT
    - SERVICE
    - BILLING
    - ACCOUNT
    - CHANGE
    - OTHER_INCIDENT
    - DEVICE
    - VENDOR
  - status.current and status history:
    - NEW
    - ASSIGNED
    - SCHEDULED
    - TRIAGE
    - IN_PROGRESS
    - WAITING_CLIENT
    - WAITING_VENDOR
    - CANCELLED
    - COMPLETED
    - CLOSED
    - REOPENED
    - ESCALATED
    - CLIENT_RESPONDED
    - UNASSIGNED
  - priority.current and priority history:
    - 1
    - 2
    - 3
    - 4
    - 5
    - UNASSIGNED
GET /core/v1/assets/hardware
- Strings → Explicit enums
- Type: fix
- Notes: Hardware Asset models now expose supported values for:
  - type:
    - WORKSTATION
    - IMAGING
    - SERVER
    - NETWORK
    - MOBILE
    - VIRTUAL
  - software.antivirus.status:
    - UNKNOWN
    - DISABLED
    - RUNNING
  - software.antivirus.definition_status:
    - OUTOFDATE
    - UNKNOWN
    - UPTODATE
GET /core/v1/assets/saas
- Strings → Explicit enums
- Type: fix
- Notes: SaaS Asset models now expose supported values for:
  - pool.type:
    - SEAT

Dates

Effective: 2026-01-14